Hong Kong Smart City Blueprint 2.0

Launched by the HKSAR Government in 2020, the Smart City Blueprint 2.0 sets out over 130 initiatives across 6 pillars to position Hong Kong as a world-leading smart city. As a foundational partner in Smart City Hong Kong, HKT delivers the connectivity, platforms, and applications that turn policy into real-world impact.

HKT AI Solutions for HK Smart City

Our AI portfolio elevates business and government operations at scale, from intelligent infrastructure to autonomous, secure AI.

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AI Intelligent Robotics

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  • AI Concierge Ambassador — Voice-interactive humanoid robot for reception and customer service.
  • Security Patrol Robot — 5G vision AI with live monitoring and real-time alerts.
  • Facility Inspection Robot — Thermal and vision AI for utility, hazardous-area and PPE checks.
  • Robot-as-a-Service (RaaS) — Flexible monthly rental with full deployment and support.
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AI Integrated Operations Centre

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  • AI Surveillance — Real-time video analytics to detect anomalies and trigger rapid response.
  • IoT Monitoring — Live sensor data on environment, energy, and equipment status.
  • Smart Device Integration — Unifies robots, drones, and access control via HKT's EIP.
  • Hong Kong 3D Digital Map — High-precision citywide 3D data visualisation.
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AI Digital Agent

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  • AI Digital Staff — Agentic AI that reasons, plans and executes tasks across departments.
  • AI Productivity Skills — Meeting transcription and action tracking, email drafting, document creation and knowledge retrieval.
  • AI Business Workflows — CV screening, expense claim OCR, tender generation and comparison, and contract review.
  • Private AI Deployment — Run workflows locally on AI-PCs, keeping sensitive business data in-house.
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AI Superhighway

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  • 3.2Tbps AI DCI Superhighway — Ultra-low latency data centre interconnect, for ultra-fast, secure access to compute.
  • Advanced hollow core fibre — Lok Ma Chau Loop to Tseung Kwan O, around 30% lower latency than traditional fibre with better power efficiency.
  • Advanced industry standards — RDMA, RoCEv2, MRC and Ultra-Ethernet Transport keep thousands of GPUs in sync across data centres.
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HKT.AI - AI Platform

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  • One-stop AI platform — Access and switch between different AI models through a single interface.
  • 20+ AI Virtual Staff — Focused business agents by job function, covering auto roster planning, complaint response, and tax and company filing documentation.
  • 4 Core Studios — Image Studio, Writing Studio, Social Content Studio and AI Arena for selecting the right model per task.
  • Enterprise-Grade Security— Secure dedicated storage with automatic chat history, backed by a 24/7 support hotline.
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AI Customer Service

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  • AI Contact Centre (AICC) — AI across customer interaction, compliance, training and cost management.
  • Edge AI Digital Avatars — Customisable personas for real-time, interactive enquiries.
  • Omni-Channel ML + NLP Engine — Predicts customer needs for personalised, accurate responses.
  • Cantonese AI Integration — 95% Cantonese speech recognition for enterprise workflows.
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AI Video & Voice Analytics

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  • Smart Retail Analytics — Compliant tracking of customer behaviour and inventory to optimise operational decisions.
  • AI CCTV Upgrade — Deploy AI Box to existing CCTV, with no need for a full system replacement.
  • Real-Time Risk Detection — Instantly identifies collapses or prolonged inactivity, blocked walkways, suspicious behaviour and unauthorised access.
  • Centralised Multi-Site Monitoring — A single remote team oversees multiple venues, enabling instant remote inspections.
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AI Cybersecurity

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  • AI Firewall — Predicts and defends against threats using self-learning models.
  • CyberScan — Discovers internet-facing domains, subdomains, IPs and cloud assets, surfacing shadow IT and prioritising exposure. 
  • Agentic AI Protection — End-to-end AI security safeguarding against emerging threats.
  • AI SOC — Threats identified in 15 seconds and isolated automatically within 30. 
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Low-Altitude Economy & LEO Satellites

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  • UAV & LEO Connectivity — Drone management backed by LEO satellites for coverage anywhere.
  • Alpha AI & GODO Drone — AI inspection with drone docking to automate site surveys.
  • 1-Day 3D Inspections — Cuts 30-day inspection cycles to a single day for property, infrastructure, and slopes.
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End-to-End AI Hub

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  • Hybrid AI Foundation — Interconnects local data centres, Cyberport and Science Park with HKT fibre connectivity and cloud platforms, so enterprises need not choose between cloud and on-premises.
  • Data Sovereignty — Keep sensitive data within Hong Kong, with governance and compliance controls.
  • FinOps & Cloud Cost Management — Consolidated cost visibility and cloud operations automation to keep AI spend predictable as workloads grow.
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HKT's Track Record in HK Smart City

Numbers that demonstrate HKT’s capability to power Hong Kong’s digital transformation.

Scale & Reach

  • 2M+

    5G subscribers

  • 15,000+

    csl Wi-Fi Hotspots

  • 99.7%

    Hong Kong buildings connected by fibre 

  • 2.66M

    FTTH homepass coverage, with fibre bandwidth up to 50G

Core Strengths

  • Network Leadership
    • Over 100T core backbone, supporting 50G PON
    • HK 1st 3.2Tbps AI DCI Superhighway

  • Global Reach
    • 160+ countries and 3,000+ cities
    • 6 cross-boundary points connecting to Mainland China

  • Trust & Security
    • ISO 27001‑certified SOC
    • Top 10 IP Network (AS3491)

  • AI Ready
    • Quantum-safe connectivity protecting against "harvest now, decrypt later" (HNDL) threats
    • HKT AI Exchange in Lok Ma Chau Loop, connecting compute resources across Hong Kong's data centres

Partnership Ecosystem

HKEJ - Corporate Brand Awards of Excellence 2026 - Excellence in ICT Solutions
HKEJ - Corporate Brand Awards of Excellence 2026 - Excellence in ICT Solutions
EDigest - Brand Awards 2026 - Best AI Solutions Provider
EDigest - Brand Awards 2026 - Best AI Solutions Provider
The 26th CAPITAL Outstanding Enterprise Awards - Excellence in AI Application Solutions Provider
The 26th CAPITAL Outstanding Enterprise Awards - Excellence in AI Application Solutions Provider
Hong Kong Business Technology Excellence Awards 2025 - AI - IT Services
Hong Kong Business Technology Excellence Awards 2025 - AI - IT Services
GS1 Digital Transformation Award 2025 - Digital Transformation Enterprise of the Year
GS1 Digital Transformation Award 2025 - Digital Transformation Enterprise of the Year
DALA Awards 2025 - Best AI Adoption
DALA Awards 2025 - Best AI Adoption

HKT World-Class Partnership Ecosystem

HKT World-Class Partnership Ecosystem
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