Analysing customer-agent voice interactions, and successful or non-successful sales calls, can reveal important customer insights, and improve operation processes and sales.
Detail analysis of customer satisfaction and identify high-chance detractors.
Compare your best and least effective sales behavior to create the effective coaching guidelines.
Reduce average handling time and repeat calls. Reduce silent time, long holds and transfers. Monitor important calls.
Monitor 100% of customer your interactions for compliance.
Improve your communications with AI CC, Next-Gen UC&C and award winning expertise.
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