Messaging Hotline Solution enhances enterprises' efficiency and effectiveness in customer engagement across the entire customer journey, including lead generation, sales conversion, and customer relationship management, by leveraging AI automation across various channels.
Streamline operations and efficiently offload agent's work by automating customer engagement with AI chatbots throughout the customer journey to provide timely support.
Enhance campaign reach and impact by broadcasting promotions through social messaging channels, and conduct precise targeting with audience labeling.
Consolidate conversations and customer contacts from various messaging channels into a single platform. Build comprehensive customer profiles through automated labeling for continuous engagement and effective retargeting.
Gain insights into business growth and service quality through the management dashboard and reports, enabling informed decision-making and improving agent performance.
Let HKT, the contact centre expert, equip you with the most suitable customer engagement solution.
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