Tailor responses and recommendations to customer preferences and history with data analysis and machine learning.
OVERVIEW
HKT AI Contact Center: 4 Advantages
Our AI Contact Center Solutions utilises AI to manage various communication channels, ensuring prompt and personalised customer experiences. By adopting omnichannel marketing strategies, enterprises can increase conversions across multiple touchpoints.
Personalised Customer Experiences
Voicebot Routing
Voicebot reduces wait times with faster resolutions by identifying caller intent and directing the call to the suitable agent or self-service option.
AI-Powered Features
Leverage advanced AI technology to help enterprises enhance customer interactions and optimise back-office operational efficiency.
Professional Service by HKT Expertise
Operating one of the largest contact centers in Hong Kong with numerous awards in contact centers, HKT team supports your deployment from end to end.