Products & Solutions
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Communication Compliance Solutions

We boost customer engagement with diverse communication channels while ensuring compliance

HKT Communication Compliance Solutions leverage the most popular communication channels such as Voice, WhatsApp, WeChat, Line and SMS, to help enterprises communicate to their customers instantly, centralising chat records for proactively monitoring conversations and blocking inappropriate messages according to policies to minimise company governance risk.

Communication Compliance Solutions
  • All-in-one communication platform with your own device

    We centralise customer data and conversation into one single platform regardless of the communication channels your customer selected like WhatsApp and SMS you are not required to switch application to manage those enquires. It also allows you to manage customer data effectively while covering everything from automatic customer acquisition, to live chat services and marketing promotions.

  • Ensure customer enquiry handled properly during staff transitions

    We streamline task management by allowing administrator/ department head to assign tasks, receive notifications and reminders, collaborate with team members, control access, escalate tasks if needed, and access reporting and analytics. Delegating communication with contact history improves productivity, accountability, and teamwork while especially ensuring effective follow-through during staff transitions.

  • Increasing compliance adherence on voice & messaging

    Ensuring that organizations can meet regulatory requirements and maintain data security. We offer end-to-end encryption, message archiving, and data leakage prevention policies to ensure that all communications are securely stored and can be retrieved when needed. We also provide built-in compliance monitoring and reporting tools to audit messaging activities for regulatory purposes.

  • Facilitate post review and follow-up with real-time dashboard

    We provide real-time monitoring, compliance analytics, keyword monitoring, user activity tracking, compliance alerts, data visualization, and historical data analysis. These features help management gain valuable insights into cross-channel communication compliance and enabling informed decision-making.

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