The retail industry has changed enormously in recent years, particularly with the arrival of online shopping and digitization. Consumers are now more purposeful, better informed, and more fickle than ever.
HKT offers a full suite of integrated retail solutions to help you better understand and engage your customers, explain shopper behavior in greater depth, and enhance the operational efficiency of your outlets.
In addition to our excellent network services, we have a comprehensive ecosystem to provide various kinds of retail solutions, so that retailers can leverage technology to enhance their customers' experiences and increase productivity.
As retail solutions are now critical to the success of any retail business, HKT provides special field support tailored to retail operation hours (10am-10pm), together with a 24/7 dedicated hotline, to ensure smooth operations at all the times.
HKT is not only strong in terms of network infrastructure, we also have teams of professionals stationed in different areas of Hong Kong on call at all times to provide full technical support, trouble shooting, end-to-end solution support and managed services.
Speech analytics help you collect and analyze your customer-agent communication data, so you can get useful insights to improve your hotline performance.
Chatbot solutions empower retailers to
respond to customer enquiries in a timely
manner, without the burden of extra staffing.
Retailers nowadays not only provide Wi-Fi for guest use, but also support critical business applications such as CRM, signage & loyalty programs.
Having a dedicated, secure and fast connection to the Clouds is the top priority for Financial services sector who are enhancing customer experience and engagement.
Manage various channels of customer
communication via a single platform for
better customer experiences.
This hosts critical applications such as POS,
CRM, ERP in a dedicated and secure cloud
infrastructure to empower your versatility and reduce your IT burden.
HKT x O365 equips retailers with a series
of mobility and collaboration tools that
enhance their productivity even across
Digital signage helps to improve branding
and deliver promotions to induce sales.
Various VAS help to improve productivity
E-commerce and online business are in an increasing trend nowadays, Cybersecurity and data protection is playing a fundamental role for retailers.
In-store analytic solutions empower you
to measure footfall and gain powerful
insights for your store location strategies and
store layout planning.
Survelliance is no longer just about "record and replay". Retailers can also capture customer insights from video for smarter business decisions.
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