In 2022, the release of large language models (LLMs) and artificial intelligence products rapidly aroused everyone's attention, leading to a growing interest in AI technologies across society, particularly in the business world and among governments. The eagerness to develop and adopt AI technologies indicates a new global era of AI.
According to a global AI software forecast conducted by Statista, by 2025, it is expected that 22.6 billion USD will be invested worldwide in developing AI applications, showing a positive attitude from investors about the future of artificial intelligence, and it likely remains a major global trend in the coming years.
Today, AI's adoption can be seen everywhere. Its current capabilities already meet most of our needs, especially in business. For example, by using AI to handle repetitive duties, employees can focus on challenging tasks to maximise their productivity. The operational costs and business efficiency could thus be optimised with the adoption of AI.
AI Applications and Business Advantages
The strength of AI can be demonstrated in three major fields: analysing data, interpreting graphs and charts, and processing natural language. Of these, the most highly valued is the capability of analysing data, which could lead to breakthroughs in mathematics and science.
Many industries have already gained a head start in adopting AI technology. For example, e-commerce businesses can use AI to track customer interactions and sales performance, predict sales trends, and even automatically recommend products to potential customers. For marketers, AI can help to analyse data and generate insightful reports, producing customised messages to improve engagement.
Apart from data analysis, it can also manage creative work, including copywriting, image creation, and video production. The infinite potential of AI enables entrepreneurs to spend only a little time finalising the output before launching, helping them to seize prime opportunities to initiate marketing activities.
Furthermore, AI, cybersecurity, and supercomputing are closely correlated.
Cybersecurity
Taking HKT's Next-Generation Security Operations Center (Next-Gen SOC) as an example, it is equipped with four core capabilities: a Threat Intelligence Platform (TIP), Security Orchestration, Automation and Response (SOAR) technology, IT Service Management (ITSM), and Security Information and Event Management (SIEM). Based on artificial intelligence (AI) technology, it achieves automation and real-time threat detection, incident response, and proactive defence, shortening the time for threat investigation and analysis, and further reducing the rate of false positives.
Supercomputing
Supercomputing refers to the use of massive CPU resources and high-speed networks to process large-scale complex data. Supercomputing is crucial for AI, as the development and breakthroughs in artificial intelligence typically rely on the computational power it provides. For example, training large scale deep learning models requires supercomputing technology to process and analyse vast amounts of data. To cultivate a friendly ambience for AI research and product development, an increasing number of companies started deploying AI supercomputing centre infrastructures that handle big data, train models, and provide other innovative services.
Accelerates AI adoption in Enterprises for Digital Transformation
As a trusted partner in enterprise digital transformation, HKT integrates AI features to provide comprehensive digital solutions that empower enterprises across industries to enhance services, products, and improve efficiency. Our service features include:
- Copilot for Microsoft 365 - HKT is the only Licensing Service Provider selected in Hong Kong to early adopt these services and successfully enable enterprises to effectively utilise Generative AI . We offer a strategic advantage by integrating cutting-edge AI tools into business workflows, providing comprehensive support and expertise to ensure that organisations can fully leverage the capabilities of Copilot for Microsoft 365.
- AI Contact Center - Enhance Omnichannel Contact Center with AI that boosts efficiency through fast enquiry resolution, improves user experience, and generates prompt insights. This enables more personalised and effective customer engagements.
- Cybersecurity - Transform corporate cybersecurity strategy and strengthen defence with multi-dimensional AI-driven technology. Our AI-driven solution integrates Managed Security Services for continuous monitoring and effective management of security threats, alongside Endpoint Security Management to provide strong protection for all devices connected to your network against advanced cyber-attacks.
- AI Supercomputing Center Infrastructure - Providing core infrastructure to support high-performance computing power in higher education institutions to strengthen local R&D capabilities. This initiative not only equips developers with the necessary computational resources for AI model training but also fosters collaboration between academia and industry.
- Robotic Process Automation - Automating desktop activities such as launching applications, mouse selection, field entries, information copy and paste, auto-filling templates and calculating to reduce errors and release staff for more important duties.
- Smart App - Reducing the complexity of App management and providing a high working efficiency and synergy for users by integrating multiplied API on a single platform.
With our award-winning expertise and dedicated team, we lead the way in developing custom enterprise AI solutions for various industries. Curious about how AI can elevate your sales and operational efficiency? Let's discuss your enterprise solutions to unlock the infinite possibilities of AI together!