HKT (SEHK:6823) – Hong Kong, 18 December 2024 – HKT and LeapXpert today announced a collaboration to offer secure and regulatory compliant digital communications solutions for businesses, especially financial institutions, with first deployment by The Bank of East Asia, Limited (“BEA”).
Leveraging HKT’s robust fixed and mobile network infrastructure as well as expertise in system integration, along with LeapXpert’s experience in providing comprehensive communications compliance solutions, this collaboration enables businesses to communicate with their customers using the preferred channels of the latter, including social media platforms such as WhatsApp, WeChat and more, while upholding regulatory
compliance requirements. It also eliminates the need for employees of businesses to switch between multiple messaging apps.
While regulatory requirements mandate recordkeeping for communications on various channels including messaging apps, LeapXpert’s Digital Communications Governance and Archiving (DCGA) solutions ensure communications are governed and in compliance with strict regulatory requirements. The solutions also facilitate archiving and surveillance of exchanged information to prevent the leakage of sensitive data and protect the platform from viruses or malware attacks through files transfer.
Steve Ng, Managing Director, Commercial Group, HKT, said, "Amid an increasingly stringent regulatory environment, it is more important than ever for businesses to safeguard the security of their interactions while ensuring customer convenience. We are pleased to collaborate with LeapXpert on bringing regulatory compliant digital communications solutions to businesses. As a trusted partner to enterprises, we are dedicated to providing them with solutions that offer high levels of security and data protection while enhancing customer experience.”
BEA, a Hong-Kong-based financial services group, has deployed The LeapXpert Communications Platform, underpinned by HKT’s connectivity infrastructure, as the dedicated enterprise messaging solutions for employees to communicate with customers. It enables customers to continue enjoying their preferred native messaging apps, such as WhatsApp or WeChat.
Stephen Leung, Group Chief Information Officer, General Manager and Head of Technology and Productivity Division at BEA, said, “We are excited to adopt LeapXpert’s communications solutions through HKT’s infrastructure. The solutions enable a secure and centralised platform to conduct real-time communication with customers, enhancing our interaction capabilities while keeping compliance requirements in check. This collaboration contributes to BEA’s vision to be a preferred and trusted banking partner for our customers.”
Avi Pardo, Co-founder and CBO of LeapXpert, said, “HKT’s collaboration with LeapXpert exemplifies how businesses can enhance their offerings by integrating our advanced communications solutions. By integrating our platform with HKT’s services, we create a unique market differentiator that delivers significant value to enterprise customers. Together with HKT, we offer cutting-edge communications solutions that cater to the precise needs of modern, single-identity responsible business communication.”