Many key community services like banking and finance and especially hospitals rely on mission-critical applications.
At HKT, we know how important these systems are and our managed private data network provides the ultra-reliable, high-speed, low-latency and secure data connectivity solutions they need. We also guarantee Committed Time to Repair (CTTR) support for mission critical networks to minimize downtime should it ever occur.
That’s why we were so proud to receive the following note from the groundbreaking North Lantau Hospital Hong Kong Infection Control Centre (NLTH HKICC).
“Our hospital uses advanced digital technology in every way possible to ensure efficient and effective patient care. We chose HKT because your reliable and secure Private Network Services and in particular your CTTR service help us to minimize any disruptions of service and secure our mission critical services for our patients.”
Our CTTR includes:
1. CTTR as fast as one hour: Repair time is guaranteed with swift support from our experienced field staff to keep disruption time to a minimum. We rebate our service fee if we fail to live up to our promise.
2. Dedicated 24x7 Hotline with priority response: This ensures rapid support for any incident at any time and prioritizes network operations and field service processes.
3. Regular performance reports and support: ensures each incident is fully analyzed with recommendations to prevent reoccurrences. Annual health checks are also provided.
Contact us to find out more about how we can help you to keep your business and operations up and running no matter what.
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