As we enter the era of AI, more and more Hong Kong enterprises are encouraging their employees to incorporate generative AI chatbot tools into their daily work to improve efficiency and accuracy. However, due to the unavailability of ChatGPT in Hong Kong and potential privacy and data leakage concerns, enterprises are faced with a dilemma when it comes to adopting generative AI chatbot tools. Thus, this article recommends THREE secure generative AI chatbot tools suitable for Hong Kong enterprises, exploring how these AI chatbot tools meet the needs of businesses with their advantages.
Microsoft 365 Copilot for Business/ Enterprise
Microsoft Copilot can be considered one of the most popular AI language model products recently, and Microsoft has officially announced the cancellation of the minimum purchase requirement of 300 for Copilot business plans (with the prerequisite of holding Microsoft 365 licenses), making Microsoft 365 Copilot an immediate consideration for enterprise generative AI applications.
The greatest advantage of Microsoft 365 Copilot is its high integration with Microsoft Office 365. Microsoft 365 Copilot seamlessly integrates with all Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams. Users only need to input commands in one platform, and Copilot will complete multiple tasks without the need to switch between applications continuously, greatly enhancing workflow efficiency. In addition, the Business Chat on Microsoft 365 Copilot can integrate and analyse vast amounts of data across Microsoft Office platforms, such as accessing Teams chat meeting records and Outlook emails, to generate a detailed project summary list, assisting sales/account managers in following up on client cases more efficiently and privately.
Compared to Microsoft Copilot Pro, Microsoft 365 Copilot has the advantage of supporting Teams and Microsoft Graph technology. Moreover, it provides enterprise-level data protection, and most importantly, Microsoft 365 Copilot Enterprise Edition can be used directly in Mainland China, whereas the personal version Copilot Pro cannot.
HKT ENTERPRISE GPT
HKT Enterprise GPT is a leading AI solution provided by HKT, a leading technology enterprise in Hong Kong. Our dedicated team specialises in AI research and application development, offering innovative AI solutions tailored for various industries and corporate clients in Hong Kong. HKT Enterprise GPT is an AI tool designed for use in different sectors, providing employees with a secure environment to optimise their workflow using ChatGPT4.0. It features a user-friendly GPT Bot Builder, allowing easy configuration and application with low-code requirements.
With its natural language processing capabilities, HKT Enterprise GPT enables enterprises to independently manage the ChatGPT 4.0 knowledge base. This includes adjusting knowledge domain restrictions and specifying standard answers, providing a personalised and flexible functionality that suits local businesses in Hong Kong. The solution has been successfully implemented in numerous business cases, colleagues to confidently utilise HKT Enterprise GPT to assist with their work and reduce the risk of data leakage for the company or clients.
Moreover, HKT Enterprise GPT serves as a valuable asset for the sales department, automating tasks such as data analysis reports, document reviews, and summary writing. This functionality operates within a secure and sealed environment, leveraging a pre-established knowledge base to enhance departmental productivity. Data privacy, security, and compliance are prioritised, as HKT Enterprise GPT adheres to stringent specifications to prevent data breaches and ensure compliance with local regulations. This emphasis on data protection is critical for Hong Kong businesses relying on the solution.
Gemini Enterprise for Google Workspace
Google Gemini is fundamentally similar to Microsoft 365 Copilot, but it utilises Google's latest and most powerful model, Gemini 1.5 Pro. This allows enterprise employees to interact with the Gemini and perform various tasks across multiple platforms in Google Workspace. For example, Gmail mobile users can command Gemini to summarise email content and provide automated contextual replies.
In terms of security, Gemini Enterprise is designed to safeguard critical data and privacy for enterprises. It supports storing conversations in a highly secure and isolated space, allowing users to directly send commands to Gemini without the conversations leaving that space or being recorded within the AI-powered generative learning mechanism for improvement. Additionally, Gemini Enterprise offers copyright indemnification, providing greater protection for enterprises.
Another major advantages of Google Gemini is its ability to leverage Google's vast and up-to-date database to assist business analysts in quickly identifying the latest market trends (e.g. the search trend) and discovering potential new applications or selling points for products. It also helps teams summarize and analyse data more effectively, enabling them to identify business trends within complex datasets. Enterprises can leverage Gemini's capabilities to take their work from ideation to execution.
What factors should enterprises consider when choosing a generative AI chatbot tools?
Data security and privacy are always the most critical considerations when using AI chatbot tool Hong Kong enterprises. The three AI chatbots mentioned above offer different features and advantages to meet the needs of businesses while ensuring data security and privacy protection. Companies can choose the most suitable solution based on their scale, requirements, and industry characteristics to enhance efficiency and ensure compliance.
HKT provides various generative AI chatbot tools, ranging from Microsoft 365 Copilot to Google Gemini. Contact our sales team to schedule a free consultation and receive expert suggestions on which generative AI chatbot tool is most suitable for your company. We can also assist you in determining the plan that offers the most reasonable price for company’s specific needs.