Artificial Intelligence (AI) has brought numerous conveniences to our lives and made remarkable contributions to businesses and society. The history of AI can be traced back as far as 70 years, it was not as advanced and limited in its capabilities. Only until recent breakthroughs, it gains renewed prominence as it can now understand complex commands and exhibits strong data processing capabilities.
Bill Gates, the co-founder of Microsoft, recently predicted in his blog that within the next five years, AI may bring significant changes as it will become more intelligent than today's robotics. At that time, AI will be capable of understanding natural language and executing complicated commands, resulting in profound impacts across various fields.
Microsoft's AI assistant Copilot for Microsoft 365 is at the forefront of unveiling what the future of AI might look like. As a flagship product of Microsoft, Copilot not only integrates over 150 practical features but also combines online information with users' habits to assist in completing diverse daily tasks. Its powerful capabilities include, but are not limited to, writing report summaries, editing photos, and generating drafts of Word documents. As Yusuf Mehdi, Corporate Vice President and Chief Marketing Officer at Microsoft, stated, Copilot is designed to act as a real 'co-pilot,' assisting and guiding users to complete tasks.
The Commercial Value of Artificial Intelligence
Artificial intelligence technology has long been applied in the business world, with many companies utilising AI to enhance customer experiences and service quality. AI’s outstanding capability in handling data has made enterprises more open to applying it to business.
Today, many tedious tasks, such as consolidating data, generating insightful reports, and making charts for analysis, can all be accomplished by AI. Furthermore, AI can assist in creative work, such as content creation and graphic design, enabling businesses and organisations to reap significant benefits.
For instance, hospitals can use AI to analyse medical images for faster and more accurate diagnoses, while businesses can leverage AI assistants to maintain customer satisfaction and rapidly address inquiries, even outside of office hours.
Moreover, more companies are introducing AI technology to enhance their workflow efficiency, especially in highly repetitive administrative work. It has always been a pioneer area in business automation because it not only reduces human error but also liberates human resources for higher efficiency. Resulting in lower operational costs, benefiting both large corporations and small-to-medium enterprises.
When discussing automation, one cannot avoid mentioning Robotic Process Automation (RPA). RPA is a platform that enables users to configure automation tasks through a user-friendly interface, thereby enhancing productivity and reducing human errors in businesses. When combined with AI technology, RPA becomes even more powerful. It can handle not only traditional repetitive tasks but also understand and process natural language, and even improve its decision-making abilities through self-learning.
The Future of AI
Developers have made tremendous progress in AI technology, as evidenced by the major AI software players in the market releasing version updates continuously. The potential of AI seems limitless, with its capabilities expanding day by day. It is expected that AI will delve deeper into data analysis. Beyond the frequently mentioned 'big data,' AI is also poised to assist us in handling 'small data,' 'thick data,' and 'fast data.'
Furthermore, AI is likely to provide services in a decentralised system called 'distributed AI,' marking a significant shift in how AI technology is applied and utilised.
Embracing the AI Era with HKT’s AI-powered solutions
HKT offers a wide range of AI-powered solutions for enterprises to achieve automated daily operations. Whether you want to enhance customer experience or optimise the sales funnel, our professional team and award-winning one-stop solution are your best choice.
Furthermore, HKT has developed smart app suitable for all systems, providing an API integration platform for third-party software applications to increase flexibility in software development and significantly simplify application management complexity.
Our services include:
- AI Contact Center
- Cybersecurity
- AI Supercomputing Center Infrastructure
- Smart Applications
- Robotic Process Automation
By harnessing these innovative technologies, HKT stands at the forefront of empowering businesses in the digital transformation journey, enabling our clients to mobilise the full potential of AI for improved operational efficiency and customer satisfaction. Our suite of AI-driven solutions is designed to streamline operations and enhance customer engagement. Selecting HKT as your partner ensures access to industry-leading expertise in navigating technological advancements, positioning your business for success.