About HKT

Speech Analytics

Gain insights into your customer-agent communications, to improve sales

Analysing customer-agent voice interactions, and successful or non-successful sales calls, can reveal important customer insights, and improve operation processes and sales.

  • Improve Customer Satisfaction

    Detail analysis of customer satisfaction and identify high-chance detractors.

  • Improve Sales

    Compare your best and least effective sales behavior to create the effective coaching guidelines.

  • Improve Efficiency, Cut Costs

    Reduce average handling time and repeat calls. Reduce silent time, long holds and transfers. Monitor important calls.

  • Compliance Solutions

    Monitor 100% of customer your interactions for compliance.

Your most trusted partner in UC & CC.

Improve your communications with AI CC, Next-Gen UC&C and award winning expertise.