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About HKT

Chatbots

Chatbots help your staff by automatically providing standardized answers

Chatbots reduce the pressure and increase employee efficiency on your staff by providing automated knowledge-based answers to standard customer questions, round-the-clock across multiple channels.

  • Better Customer Experience

    Chatbots work round the clock 24/7 so your customers can enjoy accurate, consistent and personalized information instantly at any time. Handovers to live chat agents are easy and seamless.

  • Higher Efficiency

    Chatbots cut response times by up to 40% and save reduce human live chat needs by up to 80%.

  • Empower Your Staff

    Chatbots release your staff from tedious repetitive chores so they can concentrate on more productive and more satisfying tasks. Customer and Chatbot conversation history is passed to a Live chat agent to assure the best customer experience.

Your most trusted partner in UC & CC.

Improve your communications with AI CC, Next-Gen UC&C and award-winning expertise.

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