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Messaging Hotline Solution

Centralise and automate multi-channel customer engagement in one place. WhatsApp Chatbot & Automation for Business

Our messaging hub enhances enterprise efficiency in customer engagement across the journey - lead gen, sales, CRM - leveraging AI automation across various channels, including WhatsApp Business Chatbot & Automation. 

  • Automated Customer Engagement

    Streamline operations and efficiently offload agent's work by automating customer engagement with AI chatbots throughout the customer journey to provide timely support.

  • Targeted Marketing Strategy

    Enhance campaign reach and impact by broadcasting promotions through social messaging channels, and conduct precise targeting with audience labeling.

  • Centralised Contact Management

    Consolidate conversations and customer contacts from various messaging channels into a single platform. Build comprehensive customer profiles through automated labeling for continuous engagement and effective retargeting.

  • Management View of Operations

    Gain insights into business growth and service quality through the management dashboard and reports, enabling informed decision-making and improving agent performance.

Take the Leap to Efficiency

Let HKT, the contact centre expert, equip you with the most suitable customer engagement solution.

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