Gain insights into your customer-agent communications, to improve sales
Analysing customer-agent voice interactions, and successful or non-successful sales calls, can reveal important customer insights, and improve operation processes and sales.
Improve Customer Satisfaction
Detail analysis of customer satisfaction and identify high-chance detractors.
Compare your best and least effective sales behavior to create the effective coaching guidelines.
Improve Efficiency, Cut Costs
Reduce average handling time and repeat calls. Reduce silent time, long holds and transfers. Monitor important calls.
Monitor 100% of customer your interactions for compliance.
Your most trusted partner in UC & CC.
Improve your communications with AI CC, Next-Gen UC&C and award winning expertise.