Back
Products & Solutions
Our website uses cookies to help us improve our services to you. By continuing to browse the site you are agreeing to our Privacy Statement and our use of cookies. Please read our Cookie Statement and HKT Privacy Statement to understand more.

Speech Analytics

Gain insights into your customer-agent communications, to improve sales

Analysing customer-agent voice interactions, and successful or non-successful sales calls, can reveal important customer insights, and improve operation processes and sales.

  • Improve Customer Satisfaction

    Detail analysis of customer satisfaction and identify high-chance detractors.

  • Improve Sales

    Compare your best and least effective sales behavior to create the effective coaching guidelines.

  • Improve Efficiency, Cut Costs

    Reduce average handling time and repeat calls. Reduce silent time, long holds and transfers. Monitor important calls.

  • Compliance Solutions

    Monitor 100% of customer your interactions for compliance.

Your most trusted partner in UC & CC.

Improve your communications with AI CC, Next-Gen UC&C and award winning expertise.

Contact Us

Contact us at the following numbers. We are always here to serve you.
For home user, please visit here to leave your enquiry so that it can be addressed promptly.

Please enter first name
Please enter name
Please enter company name
Please enter valid contact number
Please enter enquiry

I have read and hereby agree to be bound by the Privacy Policy Statement.

Please accept the agreement
Please verify that you are not a robot
PREV NEXT

You may also interested in