Products & Solutions
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Customer Service Continuity

Continue serving your customers to a high level and preserve your reputation for reliability, regardless of circumstances

HKT Customer Service Continuity Solutions enable you to maintain customer service regardless of circumstances
  • Smart Biz Line “On-the-go”

    Enable your staff to use their mobile phones to manage their business lines at any time, from anywhere, so they’ll never miss a business call. The system displays your main office number when staff are using the app to make or pick up a call – regardless of where they are. This helps to enhance your corporate image and reassure your customers.

  • Hotline Anywhere Solutions

    Maintain your hotline customer service in any conditions with a web-based control to divert all hotline calls to your backup support team in less than 5 minutes. This enables you to continue your customer service even when working off-site or from home. It also provides a virtual “waiting room” and enables incoming-call hunting over a group of staff mobile phones instantly. Also secures cloud recordings on a temporary hotline calls to fulfill corporate governance needs.

  • Digital Messaging Platform

    Send important group messages in real time to your customers in SMS or MMS format over a simple-to-use OTT. Deliver your messages with an ultra-high reach rate regardless of where your customers are. Effective content management and endorsement systems are built into the workflow and approval process.

Empower your customer service now !

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