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How to Request Termination of HKT Services? All-In-One Guide
I. Basic Requirements for HKT Service Termination
According to HKT's official regulations, a request to terminate services must be submitted with at least 30 days' prior notice to the company. If the notice period is less than 30 days, you may be liable for additional charges, such as the full service fee for the final month. Furthermore, if your contract has not yet completed its commitment period, early termination may incur a penalty fee, the exact amount of which can be found in your contract terms. Customers are advised to submit their termination request up to 60 days before the contract end date to allow sufficient preparation time.
II. Steps to Apply for HKT Service Termination
Below are the primary methods for requesting HKT service termination:
Online Application
- Log in to the HKT official website or your customer account and complete the service termination form.
- After submission, the HKT customer service team will contact you and provide the HKT Service Termination Application Form.
Phone Application
- Call the HKT Customer Service Hotline at 1000 and follow these steps:
- Press 1 (language selection) > 3 (service inquiries) > 1 (service termination) > wait for the voice prompt twice and press 1 to connect to a customer service representative.
- The representative will verify your identity and assist with processing the termination request.
WhatsApp Application (Applicable to Business Customers)
- Business customers may contact 2888 2122 via WhatsApp to submit a termination request.
After completing the above application methods, you must fill out the HKT Service Termination Application Form and submit it as instructed. Options include:
- Visiting an HKT retail store or customer service center in person.
- Submitting via mail or electronically (specific instructions will be provided by staff).
III. Refund of Remaining Balance and Equipment Return Process
Upon successful termination of your HKT contract, please note the following:
Refund of Remaining Balance
- If your account has a remaining balance, HKT will refund it to your service account. If the service has already been terminated, the balance will be issued via check and mailed to your registered billing address, with processing typically taking 4 to 6 weeks (exact timing will be confirmed by staff).
Equipment Return
- HKT offers a free equipment collection service. Staff will contact you after confirming the termination date to arrange the return of your broadband modem or other leased equipment. Ensure the equipment is in good condition to avoid additional charges.
IV. Important Notes for Service Termination Requests
Verify Contract Status
- Before submitting an HKT service termination request, confirm whether your contract is still within its commitment period. If early termination fees apply, it is recommended to contact HKT in advance for detailed information.
Confirm Termination Outcome
- After submitting your request, retain the confirmation notice issued by HKT and review your final bill after termination to ensure all charges are settled accurately.